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Shipping Policy

Last Updated: January 20, 2026

1. Order Processing Time

We pride ourselves on speed.

  • Turnaround: Orders are generally processed and handed over to the carrier within 24 hours of purchase.

  • Business Days: Our shipping department operates Monday through Friday. Orders placed on weekends or holidays will be processed the next business day.

  • High Volume: During new product drops or holiday seasons, processing times may increase slightly.

2. Domestic Shipping (United States)

We ship from Indianapolis, Indiana.

  • Carriers: We primarily utilize USPS (Ground Advantage and Priority Mail) and UPS for larger orders.

  • Rates: Shipping charges for your order will be calculated and displayed at checkout based on the weight of your items and your location.

  • Tracking: Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for the tracking portal to update.

3. International Shipping (Case-by-Case)

At this time, fingerSK8.com focuses primarily on the US market. We do not offer automatic worldwide shipping at checkout.

  • How to Request: If you are located outside the United States and wish to purchase our products, please contact us at support@fingerSK8.com before placing an order.

  • Approval: International orders are approved on a case-by-case basis.

  • Customs & Duties: If an international order is approved, your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. fingerSK8.com is not responsible for these charges if they are applied and are your responsibility as the customer.

4. Wrong Address Disclaimer

It is the responsibility of the buyer to ensure that the shipping address entered is correct. We process orders very quickly (often within 24 hours), so there is a very small window to cancel or change an order or change the address of an order.

  • If you decide to cancel your order or change your shipping address, please write to us at support@fingerSK8.com immediately. We will do our best to make the change, however, we cannot guarantee that we will be able to do so.

5. Lost or Stolen Packages

While fingerSK8.com is not legally responsible for lost or stolen packages once they have been handed over to the shipping carrier, we are here to help you. We want you to be shredding your new gear, not stressing over tracking numbers.

  • If your package is lost in transit: If the tracking has not updated for an unusually long time (e.g., 7+ days) or the carrier admits they lost it, please contact us at support@fingerSK8.com. We will assist you in filing a "Missing Mail Search" or an insurance claim with the carrier to try and recover the funds or the package.

  • If your package is marked "Delivered" but missing:

    1. Check the Premises: Often carriers hide packages behind bushes, side doors, or give them to neighbors.

    2. Contact the Carrier: Your local post office will have the GPS coordinates of exactly where the scan happened.

    3. Contact Us: If you still cannot locate it, let us know. While we cannot guarantee a replacement for "porch piracy" (theft after delivery), we will do our best to work with you to find a resolution because we value your business.

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